Duties
- Serves as a customer service agent at a lodging property having in excess of 399 rooms.
- Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided.
- Responsible for the accountability and safekeeping of a revolving change fund during assigned shift.
- Provides information on hotel services, the installation or area locations and activities.
- Answers and/or resolves billing questions and concerns and assists or arranges for transportation for guests.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2.
- Incumbent may also required to complete a Tier 1 background investigation for a Common Access Card for physical access to federally-controlled facilities.
- In consideration of COVID-19, personnel within this area routinely wear personal protective equipment (cloth face coverings, latex gloves, and face shields) while performing their regular duties.
Qualifications
QUALIFICATION REQUIREMENTS:
Work experience directly related to the duties described above in a service related industry. Basic computer skills. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
Education
This job does not have an education qualification requirement.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is the Oberammergau/Garmisch area. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)
- If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 15:00 hours (3:00 p.m.) on06/30/2023 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
- Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Allowances, differentials, or incentives will not be paid. Post Allowance may be authorized for RFT positions.
- Employment Overseas provides a lot of additional benefits & entitlements, for information click here
- Applicants must comply with the Exceptional Family Member Program, for information click here
- It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser).
- Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities:
- NAF Preference - Family Member Preference (OCONUS ONLY)
- NAF Preference - Involuntarily Separated From the Military
- NAF Preference - Spouse Employment Preference (SEP)
- NAF Priority Consideration - Business Based Action
- NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
- NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
- NAF Priority Consideration - Outside Applicant Veteran (OAV)
- NAF Priority Consideration - Parent of a Veteran (OAV)
- NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
Your questionnaire responses will be verified against the information submitted in your application. If multiple resumes are submitted, only the most recent will be reviewed (verified by time stamp).
Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application:
- Resume
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- Cover Letter
- DD-214/ Statement of Service
- DA 3433
- References (Names, address, telephone and email)
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
How to Apply
You may submit your application package using one of the two methods identified below:
- Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 11972154. Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.
- Manually: Please refer to the "Additional Information" section of this announcement for instructions.
Agency contact information
Stuttgart NAF HRO
Phone
09641-70-593-7026
Email
usarmy.stuttgart.hqda-cpac.mbx.naf@mail.mil
Address
HR-NAF-W3B2AA USEUCOM NATO SCHOOL
DO NOT MAIL
APO, AE 09107
USNext steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The following documents must be submitted with your application:
- Resume
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- Cover Letter
- DD-214/ Statement of Service
- DA 3433
- References (Names, address, telephone and email)
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
The area of consideration is Oberammergau/Garmisch, Germany. Open to US Citizens and Non-US Citizens of a NATO Country, except Germany, eligible for employment under US conditions who have resided in the US or US Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
