At Lostocco Metalworks LLC, we take pride in delivering high-quality metal fabrication solutions to our clients. With a commitment to excellence and customer satisfaction, we are seeking a dedicated Front Office Customer Service Representative to join our team. If you're a customer-focused professional with a welcoming demeanor, we invite you to be part of our mission.
Job Description:
Position Overview:As a Front Office Customer Service Representative at Lostocco Metalworks LLC, you will be the welcoming face of our company. You will provide exceptional service to our clients and ensure the efficient operation of our front office. Your role will be pivotal in maintaining our reputation for outstanding customer service.
Key Responsibilities:
- Front Desk Excellence: Greet clients and visitors with a warm and friendly attitude, ensuring a positive first impression.
- Customer Engagement: Assist clients with inquiries, providing information about our products, services, and processes.
- Appointment Scheduling: Manage and coordinate appointments and meetings for clients and staff.
- Phone Etiquette: Handle incoming calls, route them to the appropriate departments, and take messages as needed.
- Documentation: Maintain organized front office records, including visitor logs and appointment schedules.
- Customer Assistance: Address customer questions and concerns, providing prompt and professional resolutions.
- Office Coordination: Assist with general administrative tasks such as data entry, filing, and office supply management.
Qualifications:
- Previous experience in a customer service or front office role is a plus, but not required—enthusiasm, a friendly demeanor, and strong communication skills are essential.
- Excellent interpersonal and communication skills, with the ability to interact positively with clients and colleagues.
- Attention to detail and the ability to multitask effectively in a fast-paced front office environment.
- Proficiency in using office equipment and basic computer software.
- A commitment to delivering outstanding customer service and representing Lostocco Metalworks LLC with professionalism.
How to Apply:If you're ready to take on the role of Front Office Customer Service Representative and contribute to our mission of providing exceptional service to our clients, please submit your resume and a cover letter detailing your qualifications and enthusiasm for the position
Join us in creating positive first impressions and delivering exceptional service as a Front Office Customer Service Representative at Lostocco Metalworks LLC!
Job Type: Full-time
Pay: $48,631.91 - $51,524.45 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work setting:
- Remote
Work Location: Remote
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