As a Customer Service Representative you will be responsible of providing customer service support to customers utilizing effective relationship management skills.
Key Responsibilities:
- Order Management
Based on customer request checking the availability of the inventory
Follow up with the customer
Backorder reporting
Processing the orders of consignment stock
Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
Ship to creation and maintenance in address book
- Complaint management
Coordination of FCA
- Additional office duties such as archiving and categorizing relevant documents
- Other:
May potentially act as a part of super-user network for JDE and SFDC
- Participation moderately complex one time projects aiming for improving the quality of service and effectiveness of customer service department
- May potentially act as a trainer and mentor of less experienced colleagues
- H.S. Diploma or equivalent 2 years years experience previous related experience Required and
- Bachelor's Degree Preferred
- Advanced computer skills including usage of MS Office Suite
- Experience with an ERP software (e.g. JDE) preferred
- Good written and verbal communication skills and interpersonal relationship skills
- Ability to work in a fast paced environment
- Availability to work under pressure
- Good problem-solving and critical thinking skills
- Ability to work effectively in a cross-functional team environment
- Ability to manage confidential information with discretion
- Excellent customer service skills with ability to negotiate and resolve difficult situations
- Excellent problem-solving skills
- Ability to build and maintain strong relationships across the organization to influence and achieve objectives
- Ability to prioritize competing objectives in a fast paced environment
- Strict attention to detail
- Critical thinking and challenging status quo
- Basic organizational skills
- Availability to travel for shorter period of time
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.
For us, helping patients is not a slogan - it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.
COVID Vaccination Requirement
Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.
For United States Applicants Only:
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Know your Rights: Workplace Discrimination is Illegal Poster
Disability accommodation for employment applicants
Edwards E-Verify
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Pay Transparency Notice
