Remote Part-Time Administrative Assistant Job Posting
Serengeti Wellness
We are seeking an outgoing, detail-oriented, efficient person with strong communication and writing skills to join our amazing team in providing administrative support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing and multi-tasking weekly to-do lists, with a commitment to quality and reliability. This candidate will also be willing to learn and grow with us!
Pay: $20 p/hour
Shifts will be flexible, starting with 5-10 hours a week with the potential to increase.
This role will report to the founder, Carla da Cunha, MA, LCPC
About Us
Serengeti Wellness provides virtual mental health care services to residents of Illinois and
Florida. We work exclusively with adults (21+) and provide both individual and couples’ therapy. We currently specialize in working with individuals and couples who identify as multi- cultural and/or multi-racial, and will be expanding in the very near future with therapists who specialize in various populations and therapy needs. We understand how identity, race, and culture can have a significant impact on everyday life, the way we see the world, and the way others see us. We welcome all, regardless of age, ability, race, faith, gender, sexuality, or national origin. At Serengeti Wellness, we take our role in the mental health care journey of others very seriously. We are committed to working with and for our clients, ensuring their therapeutic needs, goals, and expectations are met with compassion, competency, and the highest level of care.
Our Vision
We help thousands of people learn to live a life with ease. We are passionate about changing the narrative by prioritizing personal needs and overall wellness. As a private practice we are dedicated to providing attuned and culturally conscious mental health care that embodies emotional safety, compassion, and an opportunity for lasting change.
Our Core Values
- Authenticity
- Be a Team Player
- Reliability
- Openness to learn
- Work Hard, Play Hard
To succeed in this role:
You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead with the ability to see the big picture using an entrepreneurial mindset. You have a passion for helping others, as you will be communicating with our clients and fellow teammates.
Qualifications
- 2-3 years of experience in Client Care and Customer Service (preferably within healthcare)
- Psychology undergraduate students and graduates are welcome!
Responsibilities
- Supporting Psychotherapists, Psychologists and Social Workers with client bookings, payments, administrating intake & consent forms, etc.
- Client support: welcoming new clients via email, answering client calls and emails, navigating client related billing and insurance questions
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Maintenance of online clinical files and practice organization system
- Claims confirmations from Insurance companies and updating EHR software to reflect payment confirmations
Skills & Attributes of our ideal candidate:
- Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenges
- Confidence to share ideas and constructive feedback to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines, and are highly reliable
- Tech savvy (we are paper-less and do everything online)
- An appetite for innovation, efficiency, and simplicity
- Highly process and detail oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail,
Dropbox, and Windows in a work environment
- Knowledge of Therapy Notes scheduling software is an asset
- Open to learning and training in new systems and software with an eagerness to then train future employees with patience and compassion
Application Process:
In addition to submitting a resume and cover letter, if selected for the next phase of the interview process you will be asked to complete the Big 5 personality test (strengths-based personality test) and share your results during the hiring process. We thank all applicants for their interests: Only those under consideration will be contacted. For more info on our practice, check out our website at www.serengetiwellness.co
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Schedule:
- 10 hour shift
- Choose your own hours
Experience:
- Microsoft Office: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: Remote
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