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Job Description
Your main responsibilities
- You will lead the consumer support across pre-purchase, payments and post purchase processes for the marketplace consumers for all countries within the Allegro Mall Group.
- You will secure and develop customer service processes to increase efficiency of problem solving and customer satisfaction.
- You will optimize the cost of service and Allegro Protect buyers protection program.
- You will proactively cooperate with Technology and Business Units on platform processes changes in order to reduce consumers pain points on their journey
- You will work on number of project aimed at improving buyers’ satisfaction and efficiency
- You will be managing the international teams of consumer support across markets (PL/CZ/SK/HU/SL/CR)
- You will be managing the CX relationship with external partners such as outsourcing or payments operators.
Why are looking for people who
- Have min. 10 years of experience in positions related to Customer Experience / Customer Service
- Have min. 5 years of experience in managerial position leading large and complex teams
- Have have in-depth knowledge of CX operations management, quality measurement and efficiency improvement
- Have analytical approach, business acumen and good problem solving skills
- Have excellent project and time management skills
- You are an effective and structured communicator
- You are proficient in Polish as well as English
We offer:
- A hybrid work model. Well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools
- A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
- Work in a team you can always count on – we have on board top-class specialists and experts in their areas of expertise
- Training budget and an internal educational platform, MindUp (with training courses on work organization, means of communication, motivation to work and various technologies and substantive issues)
Send in your CV and see why it is #dobrzetubyć (#goodtobehere)
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