This Service Desk position operates as primarily a technical support role for requests of a technical nature. The primary objective for this role will be to serve as tier 1 technical support for our various applications and services, generate ServiceNow tickets for tracking and group reassignment, and complete research-oriented requests from the various teams within the Baptist Health Network.
Principal Duties and Responsibilities
Additional responsibilities include supporting the internal staff in resolving customer access-related issues and aiding in ensuring customer satisfaction in every step of problem resolution for all supported systems. Included but not limited to Service-Now, Mychart, Active Directory, workstation remote support in a windows environment, popular Internet browser issues, and routine user access maintenance duties
Education
High School diploma plus 1-3 years technical school preferred.
Skills and Experience
- Active Directory
- Windows Operating systems
- Customer Service
- Problem-solving
- Teamwork and collaboration
Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
