Responsibilities
The Accounts Receivable/Accounts Payable - Collections Clerk prepares, records, verifies, analyzes and reports accounts payable/receivable transactions. The Accounts Receivable/Accounts Payable - Collections Clerk performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Humana Pharmacy is hiring an Accounts Receivable/Accounts Payable - Collections Clerk to receive inbound and make outbound calls. In this role you will review Accounts Receivables and speak with Pharmacy members about past-due balances. You will also:
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Process and apply payments via check or credit card.- Process credit card reversals, refunds and declines
- Interact with members over the phone with questions regarding their balance.
- Follow up on accounts, identify and resolve billing issues.
- Schedule payment plans with members.
- Meet production and quality metrics.
- Participate in engagement and team building as a part of the Member Accounts team to interact with your virtual coworkers.
Required Qualifications:
- High School Diploma or equivalent
- Customer service experience
- Strong attention to detail
- Must have the ability to work the hours of 9:30am – 6:00pm MST
Preferred Qualifications:
- Background in Accounts Receivables and/or Finance
- Collections experience
- Call center experience
- Experience using multiple computer systems simultaneously
Additional Information:
This role will be Work at Home in Arizona or Work at Home in Ohio. Must reside in one of those states. (This is not open to Work at Home/remotely from anywhere.)
- Training will be virtual, on Monday-Friday from 6:30am-3:00pm for the first 90 days. After completion of training, the work hours will be of 9:30am – 6:00pm MST
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Why Humana?
At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:
- Work-Life Balance
- Generous PTO package
- Health benefits effective day 1
- Annual Incentive Plan
- 401K Plan
- Well-being program
- Paid Volunteer Time Off
- Student Loan Refinancing
If you share our passion for helping people, we likely have the right place for you at Humana.
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Scheduled Weekly Hours
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