- $78,143 - $83,700 (plus Super)
- Brindabella Park - ACT, Campbell Park - ACT, Harman - ACT, Nowra - NSW, Orchard Hills - NSW, Richmond - NSW, Rockingham - WA, Russell - ACT, Singleton - NSW, Sydney CBD - NSW, Watsons Bay - NSW, Waverton - NSW
The Role
Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies. Administration and Customer Service Specialists are employed Australia-wide, enabling our three services – Army, Navy and Air Force – to do their job. The Defence Estate comprises approximately 700 owned and leased properties, including more than 60 bases. We manage 25,000 buildings, 6,000 other structural assets, and 150,000 fixed plant and equipment items.
Do you enjoy networking and engaging with stakeholders?
Do you thrive on problem-solving and helping others achieve their goals?
Are you an experienced Administration professional seeking a challenging and rewarding career?
Are you interested in supporting the capability requirements of Defence?
If you are looking for an exciting workplace where no two days are the same, an Administration and Customer Service Specialist role may be the perfect opportunity for you! Within Service Delivery Division, East West Zone, we have a range of positions available, some as outlined below:
Zone Operations & Coordination (ZOC)
As a member of the ZOC, you will build and maintain strong relationships with internal stakeholders and Defence personnel with a shared focus on performing complex procedural, operational, administrative, and business support work. You must identify, anticipate and respond to stakeholders needs and expectations to achieve outcomes for the Assistant Secretary, East & West Zone.
Our Zone encompasses more than 30 Defence Bases across three jurisdictions, where we manage the estate, environment, planning, and sustainability outcomes. The purpose of the ZOC team is to enable bases to deliver zone-wide customer outcomes by providing centralised business, coordination and Work Health and Safety services.
This position is part of a geographically dispersed team whose main functions and activities are:
- Communications – Coordination of Executive, Zone and Ministerial/Parliamentary submissions and briefs
- Workforce Planning – Coordination of establishment maintenance and recruitment administration
- Service Delivery Tasking – Coordination of responses to tasks and activities requiring stakeholder input
- Supporting Zone Executive – Providing coordinated assistance and process guidance to Executive and staff
- Secretariat Duties – Support of the Executive Assistant (EA) to the Assistant Secretary
Base Management
Our Bases vary significantly depending on the Services that they support. As a Base Management team member, you will build strong relationships with various military, civilian and contractor stakeholders with a shared focus on the sustainable management of the Base to support operational, training and other specialist functions. You could work in and around weapon ranges, airfields, wharves, laboratories, heritage buildings and contemporary corporate offices.
Your role is not purely operational, and you will have the opportunity to influence Defence strategic planning, program and policy development.
Its an exciting role and environment where no two days are the same, but on a typical day as a member of a Base Management team, you will:
- Engage with Defence stakeholders and assist with their operational enquires.
- Work closely with industry partners focusing on Defence projects and estate outcomes.
- Ensuring base security, WHS, and emergency management procedures comply with relevant standards.
- Participate in fora providing input into operational support of base activities.
- Contribute to the estate, environment and sustainability planning and program management.
- You will also have the chance to be part of the response to the community in times of crisis.
Work, Health & Safety Management
As a member of the WHS team, you will provide advice on applying WHS legislation and Defence policies and procedures. Engaging with military, civilian and contractor stakeholders on complex and sensitive WHS issues will see you contribute your expertise to resolve issues across our unique estate and improve our safety management systems.
Assistant Service Delivery Manager
The Assistant Service Delivery Manager (ASDM) role actively manages people, performance and the quality of services delivered by the ACT Office Amenities teams. The ASDM will contribute to the review and monitoring of performance, quality of services and coaching to ensure the team successfully and effectively contributes to email, phone and face to face customer enquiries along with physical service offerings. You will have significant experience in managing staff in a dynamic environment and a track record of working collaboratively across business to achieve customer centric outcomes.
You will work as part of a leadership team (other ASDM’s and APS4 Team Leaders) in:
- Supporting the management team by highlighting operational risks and areas for improvement
- Applying fair and consistent people and performance management measures
- Fostering and developing cross-skilling of people in support of resource planning and learning needs
- Contributing to an integrated service delivery culture that supports innovation
- Keeping up to date with business development and new products
- Maintaining close working connections with local business units to drive effective stakeholder relationships
About our Team
The East & West Zone (EWZ) is a branch of the Service Delivery Division within the Department of Defence Security and Estate Group (SEG). EWZ provides essential, on-the-ground services and support to Defence personnel at locations across New South Wales (excluding the Riverina), Western Australia and the Australian Capital Territory.
Base Management Teams are responsible for effectively securing, managing and maintaining Defence Bases across Australia. This work is a critical business enabler of Defence capabilities, prioritising base resources and ensuring service delivery standards across the Defence estate. You will be part of a proactive and dynamic team that is trusted and proven, contributing to a positive service delivery culture.
Our Ideal Candidate
Successful candidates will have a proven record of achieving organisational goals whilst contributing to a high-performance service delivery culture.
The skills that we seek in you:
- Well-developed communication, organisation and negotiation skills with the ability to influence a broad range of stakeholders
- The ability to work collaboratively with various military, civilian and contractor stakeholders
- Demonstrated ability to think critically, identify issues and contribute to the delivery of continuous improvement activities
- The ability to research policy and procedure and determine practical outcomes that achieve objectives
- The ability to identify and anticipate stakeholders' needs and expectations to achieve outcomes
- The ability to forward plan a workload and the agility to reprioritise at short notice
- A commitment to on-the-job training and participation in activities to build and maintain customer service skills, and product knowledge
- Experience supervising/managing staff within a customer service/service delivery environment is highly desirable.
- Performance-related salary progression.
- 15.4% superannuation.
- Standard hours of 37.5 hours per week.
- Negotiated flexible work arrangements.
- Ongoing training and development.
- Annual leave of 20 days per year.
- Personal/carers leave of 15 days per year.
- An additional day of leave per calendar year in addition to regular leave.
- Christmas stand down (a paid break during the Christmas and New Year period in addition to standard leave).
- A range of Parental and Reservist leave.
- Several health, well-being, diversity and inclusion networks.
- Defence Employee Assistance Program provided by Converge International.
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