Duties/Pligte
Job Requirements/Pos Vereistes
Recommendation/Aanbeveling
- Completing daily banking procedures as prescribed by the Gymnasium, including the monitoring of all sales contracts (online and in-person) for correctness;
- Compiling daily transaction success and failure reports, with accompanying remedial action plans;
- Ensuring that appropriate internal controls over the business are implemented, maintained, and monitored, as directed by the financial manager;
- Effectively overseeing, managing, and reviewing membership contract freezings, membership cancellations and refunds;
- Effectively managing the unpaid debit order collection process and assisting the financial manager in the overall debt collection process, including accurate receipting of unpaid debit order collections;
- Ensuring supplier invoices are paid timeously and handling all queries in this regard;
- Assisting members in solving any queries that may arise from time-to-time;
- Establishing and maintaining sound positive relationships with fellow staff, suppliers, vendors, tenants, and gym members.
- Ensuring ethical, honest, and responsible conduct at all times.
- Performing all necessary administrative functions for the position, including record- keeping of all procurements, member cancellations and debit order queries.
- Assisting with any ad hoc requests that may arise from time to time;
- Adhering to the Occupational Health and Safety regulations, gym rules and company Policy and Procedures.
Job Requirements/Pos Vereistes
- A relevant finance qualification (at least a certificate, currently studying towards a certificate or similar, or relevant in-house qualifications will also be considered), OR at least one year's experience in a similar role in the fitness industry;
- Adequate experience (of at least two years) within a customer service environment in any industry to perform the abovementioned duties;
- Exceptional customer service skills;
- Effective conflict management skills and techniques;
- Excellent planning, administrative and organisational skills;
- Good verbal and written communication skills in Afrikaans and English;
- Sound working knowledge of Microsoft Office (Outlook, MS Teams, Word, Excel);
- The ability to thrive in a team within a diverse work environment;
- Willingness and availability to work after hours and on weekends when needed.
Recommendation/Aanbeveling
- Experience in or a passion for the health and fitness industry;
- Own transport.
