Front Desk Agent needed for Corporate, 150 Room, Full-Service Holiday Inn located in Hollywood, Florida.
SUMMARY: Front Desk Agents are responsible for greeting and registering the guest, providing outstanding during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, concierge duties, and answering phones. Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
FOR CONSIDERATION - REQUIRED EXPERIENCE:
- Minimum of ONE year of hotel experience required, preferably in an a full service hotel.
- Experience in Front Office required.
QUALIFICATION STANDARDS: Performance requirements:
- Knowledge of Opera and IHG Merlin preferred.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.
DUTIES & FUNCTIONS
- Approach all encounters with guests and associates in a friendly, service oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Greet and welcome all guests approaching the Front Desk in accordance.
- Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
- Handle requests for information, mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities and hours of operation.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Follow all credit and cash policies.
- Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.
- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- Attend meetings as required by management.
- Perform any other duties as requested by management.
ADDITIONAL SKILLS AND ABILITIES
- Possess knowledge of hospitality, business and basic accounting principles and practices.
- Effective listening, verbal, written, negotiation and closing skills. Ability to assess customer needs, understand market dynamics and prepare presentations/proposals uniquely for individual customers.
- Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes.
- Strong professionalism, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure.
- Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.
- Knowledge of and ability to operate a computer, calculator, phone and other office equipment.
BENEFITS
Our full-time associates have the option to participate in our benefits program which includes 401K, Employee Travel Rates, Medical, Dental, Vision. We are an Equal Opportunity Employer and a Drug Free Workplace.
WORKING CONDITIONS
Physical requirements:
- Ability to stand during entire shift.
While performing job duties, the associate will speak, listen, complete documents, process requests and operate office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Ability to commute/relocate:
- Hollywood, FL 33020: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
- IHG: 1 year (Preferred)
- OPERA: 1 year (Preferred)
Work Location: In person
