About the role:
- Receive quote request
- Review that all information provided by the customer is clear and complete or ask for it when need it
- Follow up on the quote status until getting a customer decision taking into account the TAT of the scope
- Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive
- Find improvements and efficiencies and discuss open topics and issues.
- Training the team members when need it to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line
Who can apply:
Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
- Good level of MS Excel and other MS Office tools.
- Good communication in English (verbal and written).
- Customer service and communication skills.
- Teamwork and autonomy
- Employees who have been in the organization for 12 months or in their current role
- Employees that are not in transition projects
Note: Applicants must have their leader’s approval
Key Capabilities / Competencies:
- Customer Orientation
- Planning & Organizing
- Easy adaptability to changes and a positive attitude
- Assertive Communication
- Attributes of DPDHL
