Position Summary:
Serves as a liaison between LabCorp laboratories responding to sample processing questions and problems.
Essential Job Duties:
- Provides complete and accurate resolution to all user inquiries or redirects inquirer to appropriate contacts.
- Covers customer service phone queue providing complete and accurate resolution to all user inquiries or redirects inquirer to appropriate resource.
- Addresses and answers client services emails, PROC problem communications and MOLIS test/patient updates.
- Assists technical staff with customer support needs.
- Informs customers of pending results or releases confirms results according to Standard Operating Procedures.
- Notifies management of trends, customer issues and concerns, and reports problems in a timely manner.
- Maintains and/or generates complete, accurate and up-to-date documents such as logs, reports, worksheets, and similar paperwork such that information can be addressed in a timely manner.
- Track all shipments from regional sites to testing lab.
- Adheres to the standard operating procedures and safety requirements of Esoterix, CLIA, CAP and other regulatory bodies.
- Follows any other job-related instructions and performs any other job related duties requested by department management.
Pay Range: $20-$25 per hour.
Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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