Job description -respond to requests for technical assistance in person, via phone, chat or email -diagnose and resolve technical hardware and software issues -research questions using available information resources -advise user on appropriate action -follow standard help desk procedures -log all help desk interactions -administer help desk software -follow up with customers and users to ensure complete resolution of issues -redirect problems to correct resource -identify and escalate situations requiring urgent attention -track and route problems and requests and document resolutions -resolve technical problems with Local Area Networks and Wide Area networks -prepare activity reports -inform management of recurring problems -stay current with system information, changes and updates -help update training manuals for new and revised software and hardware -train computer users as necessary -clean up computers
TOTAL IFM Sdn. Bhd (TOFM) established in 1999, actively involved in Facility Management and Energy Management in West and East Malaysia. In line with global direction and approach, Malaysia is embarking on the implementation of green energy efficient activities nationwide to save energy and conserve the environment. TOFM has 15 years of experience and exposure in building maintenance environment especially critical building like Hospital. Forming a committed and multidisciplinary technical team is crucial to the success of our business.
Bachelor's or Equivalent
