General Summary:
The Inpatient Scheduler is responsible for scheduling therapy and related activities for inpatients utilizing guidelines and direction from inpatient managers. The Scheduler also arranges and schedules shared services with the ordered departments at Northwestern Memorial Hospital and coordinate and schedules dialysis schedules.
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The Inpatient Scheduler will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Inpatient Scheduler will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Principal Responsibilities:
The Inpatient Scheduler will:
- Prepare therapist work schedules, working with Managers to ensure staffing levels meet the volume of patient admissions and seeking coverage from in-house float and Flex staff when necessary.
- Coordinate inpatient admission evaluations.
- Schedule patient therapy sessions, ensuring sessions run at scheduled times according to floor specifications and modifying as necessary based on requests from clinicians.
- Reschedule patient sessions upon cancellations and other interruptions.
- Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Required Skills
Knowledge, Skills & Abilities Required:
- High School diploma. Associates Degree or Certificate in a Medical Administration Program or comparable program preferred.
- Minimum 1 year of experience in a health care field with knowledge of hospital systems.
- Proficiency in Microsoft applications: intermediate level skills in the use of Outlook and Word and basic level skills in Excel.
- Proficient keyboarding skills. Strong understanding of data entry and ability to learn hospital information systems.
- Strong customer service skills/experience. Ability to interact with respect to all customers, whether internal or external.
- Effective verbal and written communication skills that convey a caring and competent professional attitude.
- Strong organizational skills necessary to efficiently prioritize and complete a variety of tasks.
- Ability to collaborate effectively in a team environment to maximize quality and efficiency of operations.
- Ability to set priorities; flexibility to meet changing patient and system needs.
- Ability to handle difficult individuals or situations in a professional and compassionate manner.
Reporting Relationships:
- Reports directly to the Associate Director, Flex, Interpreter Services, and Inpatient Scheduling
Working Conditions:
Normal office environment with little or no exposure to dust or extreme temperature.
Shirley Ryan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Required Experience
