Intake Specialist / Call Center – Weeknights - Work from Home [United States]


 
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
As an Intake Specialist on our team, you will be assisting with the intake and accurate entry of Workers’ Compensation claims received via phone to the system, ensuring that all client and company protocols are followed. Remote position: Night Shift 7pm – 7am; alternating weeks: Week 1: Monday – Tuesday; Week 2: Wednesday - Friday. This is considered a full-time position and is eligible for full benefits.
What You’ll Be Doing:
  • From phone report, gather and evaluate information from the injured employee or employer to determine level/category of injury, based on set criteria.
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    Data entry of initial claim information to the claims system, working efficiently within deadlines and timeframes.
  • Route the First Report of Injury call to the appropriate Triage Unit member for further handling.
  • Research any situations that may prevent claim entry to ensure claim is entered to the system timely.
  • Organize and verify all related forms for daily mail-out.
  • Performing other duties as needed.
What You’ll Need:
  • Medical terminology/medical office experience helpful.
  • Bi-lingual/English and Spanish preferred.
  • Must be able to work required shift: Night Shift 7pm – 7am; alternating weeks: Week 1: Monday – Tuesday; Week 2: Wednesday - Friday
  • Fast and accurate data entry, 40+ wpm, with ability to efficiently use a computer and business-related software.
  • Organized, motivated, detail orientated.
  • Ability to successfully meet daily deadlines.
  • Reliable team player with good attendance record.
What We Offer:
  • Generous Paid Time Off, including Floating Holiday, Culture Day and 10 regular company-paid holidays.
  • Competitive pay, based on experience.
  • Excellent benefits package, including medical, dental vision, life insurance, etc.
  • Financial wealth-building options, including 401(k) with company match and Employee Stock Purchase Plan
Who We Are:
At USIS/AmeriSys, we provide Third Party Claims Administration and Medical Management for Workers’ Compensation and Liability claims on behalf of our customers. As a recertified 2022 – 2023 Great Place to Work®, we pride ourselves on our friendly, team-orientated work environment. Our energetic team, supportive leaders, and can-do attitude enhance a sense of collaboration and belonging in our teammates.
Our focus is on quality, professional, superior service. This service-driven philosophy, conveyed throughout the organization, means we operate with the customers’ best interests at heart, constantly reinforcing our mission – Service Beyond the Contract.
Just like the distinct spots on a cheetah, the mascot of our parent company, Brown & Brown, every teammate at USIS is unique and we are passionate about embracing our diversity. Our team is connected through shared core values of integrity, grit and The Power of WE, which are part of our cultural DNA.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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