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GrowthDay is the world's leading membership for personal growth and success. We empower people in 100+ countries to become happier and higher performing in every area of their lives. Our proprietary self-improvement tools, live classes, virtual coaching, famous seminars, online courses, pioneering research, social media initiatives, and industry leadership has made us the #1 all-in-one self-improvement system in the world. Led by Brendon Burchard, the renowned high-performance coach and tech entrepreneur, we serve more customers with research-driven personal development tools, courses, livecasts, in-person events, one-on-one coaching, and virtual group coaching than any other brand in the world.
The Opportunity
At the heart of GrowthDay is our highly engaged, passionate and growing community. To help progress our vision, we're looking for a community-focused Customer Support Specialist in LA County, CA to join GrowthDay's Customer Support and Events Team.
This team's mission is to deliver delightful journeys and experiences to our customers wherever they may engage with us.What You Will Do In This Role
- Support GrowthDay's community app platform end to end with empathy and a customer-centric mindset
- Create delightful experiences for current and future GrowthDay members through various channels
- Create best-in-class community engagement strategies that deliver meaningful outcomes for our business and our community
- Constantly push the boundaries and make recommendations to all levels of the business on how to improve customer support
You Are What We Are Looking For If You Have:
- 2-5 years of experience as a Customer Support Specialist, or similar role.
- Work with customer-focused systems such as Help Scout/Stripe/Google Drive/Slack
- A history of proactively delighting customers through your words, actions, and championing of process
- The ability to work weekends or holidays if either falls on a launch date
- Are passionate about championing customers' needs
- Strong attention to detail in written work with a clear understanding and empathy for the end-customer
- High emotional intelligence and energized work ethic
- The ability to collaborate with cross-functional partners, work autonomously managing multiple projects at once, and thrive in a fast-paced scale-up environment
Who Should *Not* Apply:
- You have not supported customers in a b2c software company
- You haven't supported live events before, both online and in-person.
- You haven't worked in a fast paced environment
- You don't obsess over giving customers the best experiences
- You don't live in LA County and cannot travel.
- You are not willing to create and send us a video answering questions from the CEO.
- You are not willing to do a background check (where legally applicable).
About GrowthDay
GrowthDay is the world's leading membership for personal growth and success. We empower people in 100+ countries to become happier and higher performing in every area of their lives. Our proprietary self-improvement tools, live classes, virtual coaching, famous seminars, online courses, pioneering research, social media initiatives, and industry leadership has made us the #1 all-in-one self-improvement system in the world. Led by Brendon Burchard, the renowned high-performance coach and tech entrepreneur, we serve more customers with research-driven personal development tools, courses, livecasts, in-person events, one-on-one coaching, and virtual group coaching than any other brand in the world.
Why Work With Us?
For one reason: You feel that it's part of your calling and purpose to be part of a team that exists to help people change their lives with real tools and coaching. You want to make a difference and inspire behavior change in measurable ways, at an extraordinary scale.
You want to be inspired by the culture of the company you work with every day, and you want to know your work makes a difference. You love change and figuring new things out. You love the spirit of a startup but want the impact of global reach.
Your daily contributions matter here — your work helps inspire millions of people to commit to personal growth and practice better personal, relational and professional habits.
You will collaborate with a team of people who operate at the highest levels in the learning, self-improvement and influencer industries.
You'll join a team that loves being hands on, adjusts to the market, and jumps into problems with enthusiasm and confidence.
You'll be led by our CEO, Brendon Burchard, who Forbes calls the world's leading high performance coach, and whom Oprah named one of the most influential personal growth leaders and online trainers in history. Brendon's energy, research and ethos fuels our desire for high performance, joyful living, strong culture, excellence in communication, and exceptional service for our customers.
- Deeply Caring: We are friendly, thoughtful, and caring enough to be open, truthful and compassionate.
- High Performing: We are selfless and we execute with stunning excellence—we care about the details, play like a championship team, get things done on time to spec, and we revel in the demands of seeking greatness.
- Role models: We walk our talk and work hard on our own personal growth; we seek to be congruent, self-disciplined, humble, and a positive influence on others.
- Candid Communicators: We are honest, professional and respectful in all facets of communication; we actually want and embrace feedback, and we share information openly and proactively even when it hurts.
- Creative Thinkers: We continuously look outside and around and through the box, thinking about the look and feel of everything, obsessing about getting the ideas and interconnections of our brand so awesome that they inspire delight and action.
- Driven: We show up every day, taking action versus getting stuck or avoiding, and embracing hard work with a smile.
- Passionate Advocates For Our Customers' Growth and Experience: The fundamental reason GrowthDay exists. It is our purpose!
