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Ready to elevate your career with a purpose-driven team and impact peoples' lives on a daily basis?
*APPLY HERE: Use this link to apply: (copy/paste into your web browser) https://forms.gle/W5Z9uNqAsU2ntjt47
**This link is the only way to apply. Resumes or emails submitted separately will not be considered.**
POSITION DESCRIPTION:
Bolt Farm Treehouse is seeking a dedicated, customer-oriented Reservations/Sales Agent to join our team. As a Reservations/Sales Agent, you will play a key role in providing an exceptional customer experience and first impression while maximizing revenue through effective sales techniques and maintaining accurate reservation records. Your mission is to convert inquiries into confirmed reservations, and you will do so through responding to prospective customers via email, chat and phone.
COMPANY OVERVIEW Bolt Farm Treehouse is a luxury outdoor hospitality company that helps people reconnect with nature, reconnect with God, and strengthen relationships. A fast-growing company that designs, builds, and operates luxury nature retreats, Bolt Farm Treehouse was named one of the Top 25 Treehouse Hotels in the World by Travel & Leisure and featured on The World's Most Amazing Vacation Rentals on Netflix. A unique hybrid between a boutique hotel and an upscale vacation rental, Bolt Farm Treehouse is pioneering the future of luxury outdoor travel by offering our guests inspiring, world-class travel experiences in one-of-a-kind nature settings across America. Our flagship property is just outside of Chattanooga, TN. We are pioneers of outdoor travel and leaders in the hospitality industry. Recent features include Magnolia Network, Architectural Digest, Buzzfeed, and Good Morning America.
COMPANY CULTURE We are a purpose-driven team building a company of high-performers who drive results, love to work hard and aren't afraid to roll up their sleeves to hustle. All team members are all-star human beings with a passion and drive to do meaningful work and have meaningful relationships.
'FARM-STRONG' VALUES WE WORK & LIVE BY:
- Best is the standard.
- Honesty & integrity always win.
- We are growth-minded & hard-working.
- We work with speed and efficiency.
- We communicate with radical transparency.
- We celebrate every victory.
The Person We're Looking for Will Have:
- Experience in customer service or sales, preferably in the luxury hospitality industry.
- Demonstrated ability to achieve sales goals
- Tech-savvy with proficient computer skills (specifically Google Suite)
- With experience with reservation management systems or similar software.
- Must be systems-and-processes-minded
- Excellent and attentive customer service
- Clear, concise verbal and written communication skills and a professional and polished demeanor.
- Outstanding interpersonal skills.
- Strong sales and problem-solving skills.
- Detail-oriented and highly organized, with the ability to multitask and prioritize effectively.
- A genuine passion for providing world-class hospitality and creating memorable guest experiences.
What You'll Be Doing:
- Handle incoming reservation inquiries via telephone, email, and online platforms.
- Assist guests in selecting accommodations based on their preferences and needs.
- Process reservations and payment details.
- Manage cancellations, modifications, and re-bookings.
- Utilize sales techniques to upsell additional services, packages, or upgrades.
- Utilize technology to maximize efficiency in your role.
- Proactively follow up with potential guests to secure reservations and drive revenue.
- Proactively identify opportunities to maximize revenue and exceed sales targets.
- Respond to guest inquiries, concerns, and requests.
- Assist guests with special arrangements, such as transportation, dining reservations, and local recommendations.
- Maintain accurate and up-to-date reservation records in the property management system.
- Generate reports related to reservations, occupancy, and revenue regularly.
Ready to help people create memories that will last a lifetime? Apply today! We look forward to talking with you soon.
*APPLY HERE: Use this link to apply: (copy/paste into your web browser) https://forms.gle/W5Z9uNqAsU2ntjt47
**This link is the only way to apply. Resumes or emails submitted separately will not be considered.**
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: Remote
